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"Just" patients

Ashley Watson • November 12, 2020

A decision not to see "Just" Patients has been made.



What is a "Just" patient?

Unfortunately the exact opposite of what it should mean

"Just" Patient - Def: An occasional patient that seeks treatment for something that is apparently a simple fix in their mind.

A typical "Just" patient will contact your receptionist and become best friends with them within minutes of recounting stories of woe and valour on their part. This contact usually occurs during a lunch hour on a Friday, when the dentists are all out getting a Pret.

On the dentist's return, the receptionist will flatter them into submission, at which point the hero-like dentist will put themselves out to see this interloper.

The "Just" patient will typically arrive late, moan about filling out any forms surfeit to their simple complaint, and tell everyone how much they hate a visit to the dentist, hoping for peals of laughter.

After a friendly welcome by the dentist, the patient will recount a courageous path through their dental experiences only to finish their odyssey with a phrase that includes "It just needs a simple..."

You can finish this sentence yourself with various phrases like:

"...tighten"

"...recement"

"...filling"

But you can guarantee that it won't end in "...gun to the head!"

"Just" patients are energy vampires, unwilling to recall who did the work originally, or even where the building was in the world where this mythical dentist practised, let alone the details of their pus ridden implant. They can literally keep you searching for an implant retaining screw for months, and ensure you do more research than a PhD student on lockdown, to get them fixed.

It is unfortunately a question of value, and I realised this very early on after seeing a patient in my only NHS year. After receiving a detailed list of work required to render him dentally fit in the eyes of a keen new graduate, the patient returned only a week later with a filling in his badly decayed molar, that resembled a small ball bearing, gripped in the remainder of the overhanging, talon-like cusps. On quizzing him naively, I asked what he had bitten on, to which he replied, "Oh no, I did that one myself with some solder, that's only what you do after all!"

Patients can be forgiven for receiving bad care, but many choose bad care by being bad patients, and when they can be identified by this simple involutary tic, your dental practice becomes a beautiful place to be.

So take my advice earlier than I did and Just avoid them!


ID Blog

By Ashley Watson September 27, 2021
There are plenty of things you can do without power, and I don’t mean just handing out antibiotics because the guidelines have been relaxed to meet the need of the current government failings! My trip to Ghana with 30 undergraduates taught me this. Prepare yourself for action: 1. Buy a head torch and a really good hand torch that your nurse can hold 2. Stock up on cotton swabs 3. Make sure you have a go to temporary filling material that is sedative where possible 4. Don’t back yourself into any corners you can’t retreat from When your dental unit stops working the most annoying thing to fail is not the chair or the handpiece, its not even the suction, because even if you get the last wheeze of air from your compressor, if you can’t see what you are doing it is useless. I found that a head-torch or better still your loupes with a light are a dentist’s best friend in these situations. Because head torches were designed for making a cup of tea in a tent, if your nurse can hold a good quality hand torch as well this helps. Moisture control need not be an issue if you have enough sterile swabs and cotton rolls and you are a master in the art without suction. Saliva is easily soaked up or spat into a spittoon and in the worst scenario where a patient is bleeding, pressure and a reassuring manner can slow even the most persistent sites. It’s unlikely that you are going to be worrying about keeping patients waiting so you have all the time in the world to look after the patient in the chair. Whenever you work, you will have an end goal in mind, but remember your training and don’t cut away all your options too early in the preparation. It’s much easier to put on a temporary crown with two interproximal slices rather than just the occlusal reduction, so rethink your protocols, and build in some provision for temporisation at every stage. Even if you are in the middle of an extraction you don’t have to finish if you have an emergency power outage. I often think dentists make a mistake spending hours trying to find a root tip or chasing a brittle, dilacerated monster. If you give up after a maximum of 20 minutes, the patient rarely gets as much pain healing if you leave them alone, than if you successfully retrieved the root. After six weeks the gum would have healed over so a grateful surgeon can go in retrieve the last bit and will have some tissue to raise a flap and cover it all up again afterwards. So, in summary, when an extraction doesn’t go your way; drain any infection, remove all the irritating sharp supragingival dentine and then give up! I have had to escort a patient from the chair midway through an implant procedure and dump them on the gilded streets of London because of a fire alarm and evacuation, but thanks to a neat flap and plenty of swabs this wasn’t a problem. Keeping calm in the weirdest situations can almost be amusing for you and the patients. The patient in the chair will appreciate that you are doing your best in difficult times, and the patients waiting will understand as long as they are kept informed. The most important thing is that you have a plan which will keep you calm and the patients will feel reassured they are in the right place. Don’t be too quick to send everyone home either, you’ll be surprised how much you can do for someone in pain even without power, and it won’t be long before the power comes back on!
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