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Why won't you do what I've asked?

Ashley Watson • November 16, 2020

When a patient starts telling you what you should do....

Why won't you do what I ask?


In a world observed by Seth Godin, where the long-tail rules, and you can have whatever you want, as soon as you like in whatever god-awful colours, why hasn't dentistry kept up?


My answer: Because it is still Healthcare!


After having spent 3 months on Sabbatical (most called it Lockdown 1.0), and then being asked continuously by patients if we will lockdown again with v.2.0, I have had to reaffirm my opinion, that dentistry is not yet a non-essential retail or entertainment industry.


Yes I can hear you chanting,..."but there was a time when dentists were dishing out paraffin hand waxing whilst patients were having their Botox and veneers", and we are still punting tooth whitening thanks to inumerable lionate influencers. Occasionally you will have to remind yourself that we are healthcare providers, dedicated to the improvement of the dental health within our flock.


Patients often don't help. We have taken a turn since H.Shipman and CQC and don't just tell our patients what we are going to provide, we listen and discuss, and give the patients the idea of choice, when sometimes they really don't have any options. We say things like, "...but they are your teeth, and it is your health, so I can't force you!", and rarely does the threat of imminent sepsis and death make them any less willing to part with their favourite putrid molar.


By educating patients fully for consent, you might find that some almost feel qualified and start offering novel solutions with "Trump-like" confidence.  When this happens you need to shut it down before you start to believe miracles could happen.


It is important to realise that you have the boots in the relationship , as it can feel like the opposite sometimes. Patients will ask you to ignore their worsening hygiene and bone levels, because they are scaler-phobic. Until you tell them they need 10 teeth removed and only a denture is possible, it's amazing how fast they can forget their refusals and advice over the last 2 decades, and their fears fade immediately when they are told how much they could make suing you for their future fated all-on-four treatment.


A patient I inherited reminded me of this when I informed him that his failing implants would have to be removed and a new solution found. He was dumbfounded that I wouldn't agree to supervise his neglect for another few years until he completely fell apart, and threatened to travel abroad for his care in the future. Result!


Believe in the force of "Evidenced-Based Dentistry" and fight back with your best sensible solution, or say goodbye.


Have a chat with your defence organisation and they will tell you to refuse to see a patient that does not take your advice.


ID Blog

By Ashley Watson September 27, 2021
There are plenty of things you can do without power, and I don’t mean just handing out antibiotics because the guidelines have been relaxed to meet the need of the current government failings! My trip to Ghana with 30 undergraduates taught me this. Prepare yourself for action: 1. Buy a head torch and a really good hand torch that your nurse can hold 2. Stock up on cotton swabs 3. Make sure you have a go to temporary filling material that is sedative where possible 4. Don’t back yourself into any corners you can’t retreat from When your dental unit stops working the most annoying thing to fail is not the chair or the handpiece, its not even the suction, because even if you get the last wheeze of air from your compressor, if you can’t see what you are doing it is useless. I found that a head-torch or better still your loupes with a light are a dentist’s best friend in these situations. Because head torches were designed for making a cup of tea in a tent, if your nurse can hold a good quality hand torch as well this helps. Moisture control need not be an issue if you have enough sterile swabs and cotton rolls and you are a master in the art without suction. Saliva is easily soaked up or spat into a spittoon and in the worst scenario where a patient is bleeding, pressure and a reassuring manner can slow even the most persistent sites. It’s unlikely that you are going to be worrying about keeping patients waiting so you have all the time in the world to look after the patient in the chair. Whenever you work, you will have an end goal in mind, but remember your training and don’t cut away all your options too early in the preparation. It’s much easier to put on a temporary crown with two interproximal slices rather than just the occlusal reduction, so rethink your protocols, and build in some provision for temporisation at every stage. Even if you are in the middle of an extraction you don’t have to finish if you have an emergency power outage. I often think dentists make a mistake spending hours trying to find a root tip or chasing a brittle, dilacerated monster. If you give up after a maximum of 20 minutes, the patient rarely gets as much pain healing if you leave them alone, than if you successfully retrieved the root. After six weeks the gum would have healed over so a grateful surgeon can go in retrieve the last bit and will have some tissue to raise a flap and cover it all up again afterwards. So, in summary, when an extraction doesn’t go your way; drain any infection, remove all the irritating sharp supragingival dentine and then give up! I have had to escort a patient from the chair midway through an implant procedure and dump them on the gilded streets of London because of a fire alarm and evacuation, but thanks to a neat flap and plenty of swabs this wasn’t a problem. Keeping calm in the weirdest situations can almost be amusing for you and the patients. The patient in the chair will appreciate that you are doing your best in difficult times, and the patients waiting will understand as long as they are kept informed. The most important thing is that you have a plan which will keep you calm and the patients will feel reassured they are in the right place. Don’t be too quick to send everyone home either, you’ll be surprised how much you can do for someone in pain even without power, and it won’t be long before the power comes back on!
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