Why won't you do what I ask?
In a world observed by Seth Godin, where the long-tail rules, and you can have whatever you want, as soon as you like in whatever god-awful colours, why hasn't dentistry kept up?
My answer: Because it is still Healthcare!
After having spent 3 months on Sabbatical (most called it Lockdown 1.0), and then being asked continuously by patients if we will lockdown again with v.2.0, I have had to reaffirm my opinion, that dentistry is not yet a non-essential retail or entertainment industry.
Yes I can hear you chanting,..."but there was a time when dentists were dishing out paraffin hand waxing whilst patients were having their Botox and veneers", and we are still punting tooth whitening thanks to inumerable lionate influencers. Occasionally you will have to remind yourself that we are healthcare providers, dedicated to the improvement of the dental health within our flock.
Patients often don't help. We have taken a turn since H.Shipman and CQC and don't just tell our patients what we are going to provide, we listen and discuss, and give the patients the idea of choice, when sometimes they really don't have any options. We say things like, "...but they are your teeth, and it is your health, so I can't force you!", and rarely does the threat of imminent sepsis and death make them any less willing to part with their favourite putrid molar.
By educating patients fully for consent, you might find that some almost feel qualified and start offering novel solutions with "Trump-like" confidence. When this happens you need to shut it down before you start to believe miracles could happen.
It is important to realise that you have the boots in the relationship , as it can feel like the opposite sometimes. Patients will ask you to ignore their worsening hygiene and bone levels, because they are scaler-phobic. Until you tell them they need 10 teeth removed and only a denture is possible, it's amazing how fast they can forget their refusals and advice over the last 2 decades, and their fears fade immediately when they are told how much they could make suing you for their future fated all-on-four treatment.
A patient I inherited reminded me of this when I informed him that his failing implants would have to be removed and a new solution found. He was dumbfounded that I wouldn't agree to supervise his neglect for another few years until he completely fell apart, and threatened to travel abroad for his care in the future. Result!
Believe in the force of "Evidenced-Based Dentistry" and fight back with your best sensible solution, or say goodbye.
Have a chat with your defence organisation and they will tell you to refuse to see a patient that does not take your advice.